The staff at the restaurant were friendly and attentive.

The lifts were often overcrowded, leading to long waits, especially during peak times.

The room was spacious and well-appointed.

During my stay, I faced frustrating issues with the housekeeping. The bathroom had an unpleasant odor that made the experience uncomfortable. Housekeeping failed to clean the room, leaving it feeling untidy and neglected.

Medina magic 🌙✨

Plus, the location is just a stone's throw from the mosque—so lekker for prayers! Oh, and the buffet brekkie was a jol, gave me all the energy I needed for the day!

Only downside was the lifts, flippen slow at peak times—so ja, just plan a bit ahead for that.

Sweet as location, just a short stroll to the mosque! But the elevators were pretty dodgy—crowded and slow during prayer times, eh? Not ideal.

Impeccable cleanliness, convenient location, spacious rooms – an exceptional stay overall.

great location and service

The location is super close to the entrance of the Prophet's Mosque. The room's spacious, with accessible features like air conditioning, private bathroom, and free toiletries. Super fast internet, too. I really liked that the check-in was quick and smooth, and the staff was nice. The hotel location makes it easy for those traveling with elderly women.

The connection to the Prophet's Mosque is undeniable. being just a short walk away made attending prayers a breeze. The room itself was decently sized, which I appreciated after long days of travel.

The elevators are quite the bottleneck in this place. with only three small lifts for a 13-story building, prepare for some long waits, especially during prayer times. I found a couple of unsightly issues, on one occasion, I encountered a lingering odor in the bathroom that was hard to shake off. Plus, I noticed that the towels seemed a bit worse for wear—they were certainly not the fresh ones you’d hope for in a hotel stay. Lastly, the check-in experience was not as smooth as I'd have liked. it felt a bit chaotic and could use some rethinking.

Super clean room. housekeeping was on point! The breakfast had a nice variety and real good flavor. Not to mention, the location was unbeatable—literally steps away from the ladies' entrance, so super convenient for prayers!

Absolutely nothing to say about dislikes.

Free Wi-Fi was great, but reception took forever to give me the key.

i had a wonderful stay at the hotel, especially enjoying how the receptionist super accommodating. the proximity to the ladies' gate of the haram was a huge plus, only a short walk away. this trip was a peaceful break from my previous stay in medina and exceeded my expectations in comfort and service.

elevators were often overcrowded.

I truly enjoyed my stay at Grand Plaza! The hotel’s proximity to the Nabawi mosque made it easy to attend prayers, and the room offered ample comfort for my needs. Although the elevators were narrow and a bit slow during busy times, I found every aspect of my experience rewarding. Looking forward to returning!

The room was spacious and well-appointed, which was a nice surprise. The washrooms were spotless, and I appreciated the attention to cleanliness. A major plus was the convenience of the location, being so close to the Haram. the elevators were a bit slow during peak times, which was a hassle.